EXCHANGES
Please contact us if you are not happy with your purchase and we can advise next steps, please do not return items to us without prior conversation.
We cannot exchange your item after 30 day of purchase.
Your item must be unused and in the same condition that you received it. It must also be in the original undamaged packaging.
We will require a proof of purchase.
Customers are responsible for the shipping fee returning the item to us.
We will replace items if they are defective or damaged on delivery. If you need to exchange it for the same item, please send us an email to uksales@teamindustry.shop to discuss the next steps
International orders are non refundable.
Please download our returns form and complete in full, this is to be returned with your item.
Download Here: Returns & Exchange Form
REFUNDS
Once your return is received and inspected, we will send you an email to notify you of the acceptance or not of your refund request.
If accepted, your refund will be processed via the initial method of payment, this can take up to 14 days from the day of return to us.
All items returned for a refund are subject to a £2 restocking fee per item.
Items purchased in sale events at discounted prices or end of line clearance items are eligible for store credit refunds only.
We do not offer international refunds.
Please download our returns form and complete in full, this is to be returned with your item.
Download Here: Returns & Exchange Form
SHIPPING
Our return address is:
Industry UK
Unit 4 Capital Park
Combe Lane
Wormley
Surrey
GU8 5TJ
UK
The customer is responsible for paying the shipping costs of returning any items. This includes any import / duty fees if its being returned from outside of the UK.
If you are returning and item you MUST use a trackable shipping service and send us the tracking information. We can't guarantee that we will receive your returned item otherwise.
Exchange items will be shipped back out for FREE in the UK only using an standard service.